1. Ordering and paying

Payment for the ordered goods is made in advance according to the proforma invoice, unless explicitly stated otherwise.

The goods are shipped after receiving payment to the company's account.

We accept the following payment methods:
• Visa
• Mastercard
• Maestro

Payment service providers are responsible for protecting personal data and payment information.

The company uses appropriate technical and organizational means to ensure the security and confidentiality of personal data and payment information for all other aspects in accordance with the GDPR and the Personal Data Protection Act.

By submitting an order, the customer agrees to provide current, complete and accurate purchase and account information for all purchases made through the online store. Further, the customer agrees to update their account and payment information, including email address, payment method and payment card expiration date, in a timely manner so that we can complete transactions and contact you as needed.

All payments must be made in Euros.

After successful payment, the company will send the customer an invoice for the ordered goods or services in the form of a PDF document to the provided e-mail address and subsequently in physical form together with the package to the address that the customer specified when placing the order via the company's online store.

The buyer has the duty to review all the information and specifications of the order before executing/confirming the order. Any objections regarding irregularities in the issued invoices, submitted later, will not be taken into account.

The Company reserves the right to refuse any order placed via the online store.

The Company reserves the right to limit or cancel the quantity purchased per person, household or order. This limitation may include orders placed by the same buyer, same payment method, and/or orders using the same billing or shipping address.

All payments are to be paid to the company bank account: IBAN SI56 0230 3025 6686 409 (NLB d.d. - Slovenia)

2. Delivery and pick-up

Products will be delivered to the address specified at the time of purchase and order submission.

Delivery is carried out exclusively by the GLS courier service. The products are packed in delivery boxes so that the products are not lost and/or damaged during transport.

  • Delivery for orders over 30 EUR is free for the area of Slovenia. For orders below 30 EUR, delivery fee is charged 4 EUR.
  • Delivery for orders over 100 EUR is free for the area of Croatia. For orders below 100 EUR, delivery fee is charged 10 EUR.
  • Delivery for orders over 100 EUR is free for the area of Austria, Belgium, Germany, Luxembourg, Netherlands. For orders below 100 EUR, delivery fee is charged 15 EUR.
  • Delivery for orders over 100 EUR is free for the area of Denmark, Italy. For orders below 100 EUR, delivery fee is charged 16 EUR.
  • Delivery for orders over 100 EUR is free for the area of Czech Republic, France, Hungary, Lithuania, Monaco, Poland, Slovakia, United Kingdom. For orders below 100 EUR, delivery fee is charged 15 EUR.

Orders placed by 12 noon on a business day will be shipped within 1-3 business days.

Delivery of packages within Slovenia between 08:00 and 17:00 on the next business day after pick-up

Before taking over the shipment, the buyer is obliged to inspect it for any external damage. If external damage is visible, the buyer must refuse to accept the shipment or report it to the person who delivered the shipment.

Upon receipt of the goods, please check the correctness of the order and, in case of missing goods, notify the delivery person immediately. When taking over the goods, the buyer must sign the delivery note or the delivery note, which the courier service uses as confirmation of the takeover.

If the customer receives a package with different products than what he ordered, he has the right to have the correct products delivered. In the event that this is not possible, the buyer is entitled to a refund of the purchase price, shipping costs and return costs of the products, and is obliged to return the wrongly delivered products.

In the event of a delivery delay, the company will notify the customer on submitted e-mail and agree on a new delivery date.

If an agreement cannot be reached, the buyer has the right to cancel the order.

Upon receiving the product, the buyer receives all the documents that accompany the product, such as the invoice and delivery receipt, which he must sign.

The signature of the delivery receipt means that the product has been received without visible external damage.

The goods are insured against loss during delivery, but the company is not responsible for delays or damage to the products during delivery.
In case of force majeure, in accordance with Article 153 of the Code of Obligations, the company is not responsible for late or non-delivery of goods.

Assistance for shipment for senders and recipients is available from 7 am to 7 pm at +386 1 500 11 50 and info@gls-slovenia.com.